Welcome to STAINMASTERLink for retailers and carpet manufacturers.
For our Australian consumer site, click on stainmaster.com.au or for our New Zealand site, click on stainmaster.co.nz.

Warranty information

 

INVISTA offers the following limited warranties on residential installations of STAINMASTER® carpet.

 

Masterbrand Food Icon3    LIFETIME FOOD & DRINK STAIN RESISTANCE LIMITED WARRANTY* 

For the life of your carpet, INVISTA warrants that the surface pile of your carpet will resist food and drink stains that occur during normal residential use.

  

Masterbrand Durability Icon   15 YEAR ABRASIVE WEAR LIMITED WARRANTY* 

INVISTA warrants that, for a period of 15 years, your carpet will not incur fibre loss from abrasive wear of more than 10% in any area during normal residential use.

 

Masterbrand Soil Icon   LIFETIME DRY SOIL RESISTANCE LIMITED WARRANTY* 

For the life of your carpet, INVISTA warrants that it will not experience a noticeable colour change due to deposits of dry-soil as a result of foot traffic from normal, indoor household use.

  

Masterbrand Fade Icon   FADE RESISTANCE LIMITED WARRANTY* 

INVISTA warrants that your carpet will not experience a noticeable colour change from exposure to sunlight or atmospheric contaminants (ozone or oxides of nitrogen) for the period applicable to your brand of carpet, as set out below.

  • All brands of STAINMASTER® carpet other than STAINMASTER® SolarMax® carpet – 15 years beginning from date of purchase.
  • STAINMASTER® SolarMax® carpet – 25 years beginning from the date at purchase, pro-rated from 15 years.

 

Masterbrand Anti Static Icon   LIFETIME ANTI-STATIC LIMITED WARRANTY* 

Our limited warranties are subject to important limitations, exclusions (including for commercial, non-owner-occupier or abnormal use) and pre-conditions (including regular professional cleaning obligations) which are explained further in the STAINMASTER® carpet limited warranties booklet that is available for download here. 
To order hard copies of the booklet go to Order POS or call 1800 335 624 (Australia) or 0800 468 420 (New Zealand).

 

*LIMITED WARRANTIES.
Australia: The benefits of our limited warranties are in addition to other rights and remedies you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand: Our goods also come with guarantees that cannot be excluded under New Zealand consumer law except if you purchased your product in New Zealand for a business, in which case you acknowledge and agree that the Consumer Guarantees Act 1993 shall not apply to the goods supplied to you for those purposes and to the maximum extent permitted by law, our liability to you or anyone claiming through you, will be limited at all times to the purchase price of the goods to which your claim relates.

 

How does my customer lodge a warranty claim with INVISTA?
If your customer has a problem with their carpet and you believe it is covered by one or more of our Limited Warranties, they should call the STAINMASTER® carpet Service Centre on 1800 335 624 (Australia) or 0800 468 420 (New Zealand). 

The customer will need to provide:

  • An original sales receipt.
  • An explanation of the issue, what caused the problem, where the carpet is installed and the areas affected and a description of what the carpet looks like now.
  • When and where carpet was purchased.
  • The carpet style name and colour.
  • Broadlooms metres purchased.
  • The date(s) and proof of professional cleaning(s) – an invoice or other documentation signed by the vendor may be required. We may also request a small piece (420 mm x 300 mm) of carpet.

 

What are the benefits of registering my customer’s carpet purchase?
INVISTA gives consumers the option of registering their limited warranty online at www.stainmaster.com.au or www.stainmaster.co.nz, or via the tear off card in the back of the limited warranties booklet. 
Stainmaster Welcome Pack
As a retailer, you can also register a consumer's limited warranty by submitting an online Sales Registration for the purchase. When you do this, we will post your customer a personalised thank-you welcome package, which includes the name of your store, along with a copy of the Limited Warranties booklet. We’ll also retain the consumer’s details in our database, should a warranty issue arise in future.

If you elect to register a consumer's purchase, you must attach a Data Privacy Leaflet to their receipt. The leaflet provides your customer with a summary of how their data will be used by INVISTA, and gives them the option of accessing their information. Copies of the leaflet can be ordered from Order POS.